Legal
Privacy Policy
Effective October 5, 2026
This Privacy Policy explains how VWS, LLC, doing business as VWS Property Services ("VWS," "we," "us"), collects, uses and protects information when you visit https://vwsol.com, request a quote, use our doorstep trash, recycling or bulk removal services, or sign up for text message alerts.
Text messaging (SMS) privacy
We don't sell, rent or share mobile numbers or SMS opt-in data with third parties or affiliates for marketing.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the categories of sharing described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, except service providers that deliver messages on our behalf (such as our SMS carrier platform) and only to send the messages you asked for.
When you opt in, we record your mobile number, the date and time, the source of your opt-in (our website form or a signed service agreement) and the consent wording you agreed to, so we can show we have your permission. You can opt out at any time by replying STOP. See the text message terms for details.
Information we collect
- Information you give us: name, email address, phone number, company or community name, service address, number of units and anything you write in a message, when you fill out our quote/contact form, sign a service agreement or contact us.
- Text message information: your mobile number, opt-in and opt-out records, and messages you send to us (for example, replies such as HELP or STOP).
- Service records: for properties we serve, records of service visits, which may include photos of doorstep pickup areas taken by our staff in our Doorstep Pro service app.
- Automatically collected information: IP address, browser and device type, pages visited and referring site, collected through cookies and similar technologies, including HubSpot analytics.
How we use information
- To respond to quote requests and questions, and to provide, schedule and bill our services.
- To send service messages you've agreed to receive, such as pickup reminders, schedule changes and service updates.
- To provide service reports to property management clients.
- To keep records of consent and opt-outs, and to meet legal requirements.
- To understand how our website is used and improve it.
- To protect against fraud, spam and abuse.
How we share information
We don't sell your personal information. We share it only:
- With service providers that help us run our business, such as our CRM and website analytics provider (HubSpot), our SMS and email delivery providers (such as Twilio and SendGrid), and cloud hosting. They may use the information only to provide services to us.
- With the property management company for the community where you receive service, limited to service-related information such as pickup records and service issues at your address.
- When required by law, or to protect the rights, safety or property of VWS, our clients or others.
- In a business transfer, such as a merger or sale of assets, subject to this policy.
As stated above, none of this sharing includes mobile numbers or SMS opt-in data for marketing purposes.
Cookies and analytics
Our website uses cookies, including HubSpot cookies, to measure traffic and connect form submissions to website visits. You can block or delete cookies in your browser settings. The site still works without them.
Data retention
We keep information as long as we need it to provide services, keep business records and meet legal requirements. Consent and opt-out records are kept for at least as long as we may need to show that we had permission to send messages.
Security
We use reasonable administrative, technical and physical safeguards to protect your information. No method of transmission or storage is 100% secure.
Your choices
- Text messages: reply STOP to any message to opt out. Reply HELP for help.
- Email: use the unsubscribe link in any marketing email.
- Access, correction or deletion: email us at service@vwsol.com to ask for a copy of your information or to correct or delete it, subject to legal record-keeping requirements.
Children
Our website and services are not directed to children under 13, and we do not knowingly collect their personal information.
Changes to this policy
We may update this policy from time to time. We'll post the updated version on this page with a new effective date.
Contact us
VWS, LLC (VWS Property Services)
PO Box 460984, Papillion, NE 68046
Email: service@vwsol.com